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    Return Policy

    THOROGOOD OUTLET RETURNED GOODS POLICY EFFECTIVE Jan 1, 2020

    Non-Defective Merchandise

    • Non-defective merchandise may be eligible for return. Returns are subject to 2 for 1 replacement order and a $4.00 restocking fee. Please contact your Sales Representative for details.
    • Dealer shall contact Thorogood Customer Service to obtain a return authorization (RA#).
    • All non-defective or Return-to-Stock products should be returned directly to Thorogood at:
      GoBros.com
      Attn: Thorogood Return
      15310 Minnetonka Industrial Rd
      Minnetonka, Mn 55345-2115

    Defective Merchandise:

    • GoBros must contact Thorogood Customer Service to obtain a return authorization (RA#).
    • Thorogood will repair footwear whenever possible. Thorogood will credit or replace defective footwear at their discretion.
    • Credit may be pro-rated based on the general condition and length of wear.
    • If footwear has been abused, cut, punctured, scraped or used for unintended purposes, no credit or replacement will be issued.
    • Defective Returns should be sent to:
      NuShoe Inc.
      Attn: Thorogood Return Goods Program
      8534 Siempre Viva Rd
      San Diego, CA 92154-6270

    Click here to download the RMA Form